The Columbia Group, Inc. (TCG) is committed to providing the highest quality engineering, technical and programmatic support services and enhancing our customers’ success with products, services and responsiveness that set the standard for quality and value. We are relentless in our quest to be the best in every aspect of our business by fostering a culture of responsibility, trust and teamwork. We value our employees, maintain high expectations and encourage innovation in furtherance of our quality and customer service goals.
We are committed to open and honest communication with our customers and teammates and strive to do our best to understand and anticipate their needs and requirements. We set goals and objectives that ensure we meet their expectations and are unyielding in our quest for continuous improvement and customer satisfaction.
We have established a comprehensive quality program that will allow us to meet all of the requirements of applicable quality assurance standards. This program concentrates on providing our customers:
- Defect-free products and services;
- A commitment to meet requirements for cost, performance and satisfaction; and,
- A commitment to continuous improvement in our products and services.
Our quality management system is designed a as system of interrelated processes. All main activities in the company are defined as Quality System Processes (QSPs) and are grouped into the following categories:
- Customer Requirements;
- Product realization;
- Measurements, Analysis and Improvement;
- Management Responsibility;
- Resource Management; and
- Continual Improvement.
Our goal is simple: We are committed to understand, anticipate and meet or exceed our customers’ expectations.