Category Our Commitment

Ethics and Values

Providing superior customer service with integrity and honesty is our highest priority. We believe that it is imperative to exercise good judgment and follow sound business practices when dealing with all aspects of our business. Each statement below is an essential tenet which team members of The Columbia Group practice and promote each and every day on the job. We are vigilant in demonstrating our ethical commitment to our team, our customers and ourselves.

Service to Our Customer

Our customers are the reason we are here. We will provide the best possible service with courtesy, efficiency and promptness by remembering that our customers are the only reason we are in business.

Honesty with Our Customers, Partners and Competitors

We will always conduct business with integrity, applying the highest ethical standards, and carry out our fiduciary responsibilities with great care.

Productivity and Efficiency

We will work hard and smart. We will constantly explore better, more efficient and effective ways to provide our customer with excellent products and services at a reduced cost.

Teamwork and Respect

We will work together to ensure that we all succeed as individuals and as a team. We will cooperate with our coworkers and be open to new and improved ways of doing business. We will treat our coworkers with respect and courtesy at all times and understand that we work in a diverse work place.

Responsibility and Communication

We will take responsibility of our actions, behavior, and our work. We will be professional with each other and with our customers at all times. We will strive to communicate in a professional, open, diplomatic, and honest manner. When problems occur, we will not assign blame but will work together as a team to find solutions.

Confidentiality

We will never make known any information that is, or may be, confidential or business sensitive for which we have access without specific authorization. This includes customer proprietary or sensitive information, proprietary corporate issues, information on operations, compensation, or the personal or professional business of our coworkers, our customers or ourselves. We will never reveal any confidential or sensitive information that can be used for personal gain for ourselves or others.

The Columbia Group “Business Ethics and Conduct” Hotline

The Columbia Group has a clear policy, as well as corporate culture that requires its employees and management to conduct business ethically and with integrity. To this end, we have established a hotline and email account which employees and other individuals can use to report suspected instances of improper conduct anonymously. The hotline phone number is 571-451-0088, and the email account is ethicscomplianceofficer@columbiagroup.com.

Corporate Responsibility

Customer

Service to our customers drives all of our actions at The Columbia Group. We make our customers’ priorities our own and do everything possible to provide the most effective solutions at the lowest cost. We offer proven best practices that have been developed over the course of our more than 30 years serving the Department of Defense and federal government, but we recognize that every customer is unique and we are committed to understanding and solving each customer’s need in the best way for that individual.

Employee

The Columbia Group knows that we cannot fulfill our mission, or any of our other obligations, without an underlying commitment to our employees. We strive to ensure that our employees are satisfied and challenged by their careers. We treat our employees with respect, encouragement, and professionalism, knowing that that positivity carries over directly to how they perform and support their customers.

Community

The Columbia Group and our employees value our place in the communities in which we work and live. We strive to be exemplary citizens of our local communities as well as the community of contractors serving the U.S. government. That is why providing service to those communities is central to our values.

At the corporate level, we support several charitable organizations. For example, each year we hold an annual charity golf tournament to raise money for the Navy-Marine Corps Relief Society and the Semper Fi Fund.  Each year, the golf tournament raises tens of thousands of dollars that directly support U.S. service members and their families. The Columbia Group and our employees also collect hundreds of gifts on behalf of the Marine Corps’ Toys for Tots program, which are donated at our annual Holiday Party.  We also use our employee communications to encourage participation in community service and fundraising activities that support worthy causes.